General Terms and Conditions (GTC) – Zapsell GmbH

1. Scope of Application

These General Terms and Conditions (GTC) apply to all services, subscriptions, and offers provided by Zapsell GmbH (“Zapsell”, “we”, “us”) via the website zapsell.ch as well as all associated communication channels. By using our website or services, you agree to these GTC.

2. Services

Zapsell provides services in the areas of web development, SaaS development, WordPress customization, hosting, and ongoing support on a subscription basis. The specific scope of services results from the individual offer or the selected subscription plan.

3. Subscription and Payment

Services are provided on a monthly subscription basis.

Prices and included services are listed on our website or in the individual offer.

Payment is due at the beginning of each billing period unless otherwise agreed.

All prices are stated in Swiss Francs (CHF) and include VAT unless explicitly stated otherwise.

4. Customer Obligations

The customer must provide all necessary information, content, and access required for the provision of services.

The customer is responsible for the accuracy and legality of all provided content.

The use of our services for unlawful or unauthorized purposes is prohibited.

5. Right of Withdrawal (Consumers under Swiss Law Only)

Consumers have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period begins on the day the contract is concluded.

To exercise the right of withdrawal, a clear declaration (e.g., by email) sent to us is sufficient.

If you request that we begin providing services before the withdrawal period expires, your right of withdrawal expires once the service has been fully performed.

6. Copyright and Usage Rights

Pre-existing tools, frameworks, or third-party components remain the property of their respective rights holders.

Zapsell may present completed projects in its portfolio unless the customer expressly objects in writing.

7. Support and Maintenance

Ongoing support and updates are included in the respective subscription.

Support is provided during regular business hours via email, WhatsApp, or contact form.

Emergency support or additional services may be charged separately.

8. Force Majeure

We are not liable for delays or non-performance caused by events beyond our control (e.g., natural disasters, power outages, internet service failures, strikes).

9. Liability

Zapsell is only liable for damages caused by gross negligence or intent.

Liability for indirect damages, loss of profit, or data loss is excluded.

The maximum liability is limited to the amount paid by the customer to Zapsell in the 12 months preceding the occurrence of the damage.

10. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy.

11. Language

In the event of translations, the German version of these GTC shall prevail.

12. Final Provisions

Swiss law applies exclusively. The place of jurisdiction is Zurich, Switzerland.

If individual provisions of these GTC are or become invalid, the validity of the remaining provisions shall remain unaffected.

We reserve the right to amend these GTC at any time. Material changes will be announced on our website.

Contact:

Zapsell GmbH
Rebenacker 23
9542 Münchwilen TG
Switzerland
Email: support@zapsell.ch