Zapsell

Zapsell GmbH Logo: Professional Web Design and CRM for Swiss Auto Repair Shops
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Zapsell GmbH Logo: Professional Web Design and CRM for Swiss Auto Repair Shops

Table of Contents

Privacy Policy

1. Introduction

Zapsell GmbH (“we,” “us,” or “our”) takes the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, zapsell.ch, or use our services.

This policy complies with the requirements of the Swiss Data Protection Act (FADP) and the European General Data Protection Regulation (GDPR) for visitors from the EU.

2. Data Controller

Zapsell GmbH
Rebenacker 23
9542 Münchwilen TG
Switzerland
Email: support@zapsell.ch
Phone: +41 77 435 46 58

3. Data Collected

3.1 Data You Provide to Us Directly

  • Contact information from forms: name, email address, phone number, and message content

  • Business Information and Project Requirements for Inquiries

  • Subscription and Billing Information

  • Communication content via email, WhatsApp, or contact forms

3.2 Automatically Collected Data

  • Technical data such as IP address, browser type, device information, pages visited, and time spent on the site

  • Cookies and tracking technologies that store functional and preference data

  • Server logs, error messages, and performance data

3.3 Third-Party Data and Integrations

  • Data from third-party providers such as GloriaFood (for restaurant customers)

  • Hosting and Server Logs

  • Communication platforms such as WhatsApp Business and email services

4. Purpose of Data Processing

We use your data for the following purposes:

  • Provision of our web development, SaaS, and support services

  • Subscription Management and Billing

  • Hosting, Maintenance, and Integration of Third-Party Services

  • Communication with You (Inquiries, Support, Updates)

  • Improving Our Website and Services

  • Compliance with Legal Obligations

  • Marketing, provided you have given your express consent (e.g., newsletters)

  • Inclusion of completed projects in our portfolio, unless you object

5. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Performance of the Contract for the Provision of Our Services

  • Legitimate interest in ensuring operations, security, and further development

  • Consent for Marketing and Non-Essential Cookies

  • Legal Obligations

6. Data Sharing and Transfer

6.1 Service Providers

We share your data with trusted partners who assist us in providing our services, such as:

  • Web Hosting Providers

  • Payment service provider

  • Communication and Support Tools

  • Analytics Service Provider

6.2 Legal Requirements

If required by law, we may disclose data to government agencies and courts.

6.3 International Data Transfers

Data is primarily processed within Switzerland and the EU. Data is transferred to third countries only if appropriate safeguards are in place.

7. Data Storage

  • Active customer data is stored for the entire duration of the contract.

  • Project data is retained for up to 3 years after completion.

  • Communication data is stored for 2 years.

  • Analytics data is anonymized after 12 months.

  • Documents required by law are retained for up to 10 years.

8. Your Rights

Under Swiss and EU data protection laws, you have the following rights:

  • Information About Your Stored Data

  • Correction of Inaccurate Data

  • Deletion of Your Data, to the Extent Permitted by Law

  • Restriction or Objection to Processing

  • Withdrawal of Consent (e.g., Marketing)

  • Data Portability

  • Right to File a Complaint with the Competent Data Protection Authority

Please contact us at support@zapsell.ch with any questions or concerns.

9. Cookies and Tracking

9.1 Essential Cookies

These are necessary for the website’s functionality, security, and session management.

9.2 Analytics and Marketing Cookies

With your consent, we use analytics tools to understand user behavior and optimize the website.

9.3 Cookie Settings

You can adjust your cookie preferences at any time through your browser settings or our cookie banner. Disabling cookies may affect the functionality of the website.

10. Safety

We protect your data through appropriate technical and organizational measures:

  • Encryption using SSL/TLS

  • Access Restrictions and Authentication

  • Regular updates and security checks

  • Backup and Recovery Systems

  • Data Protection Training for Employees

11. Data Protection for Minors

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from minors without the consent of their legal guardians.

12. Changes to the Privacy Policy

Changes to this policy will be published on zapsell.ch and, if necessary, communicated to customers via email. The “Last Updated” date will be updated accordingly.

13. Contact

If you have any questions about data protection or exercising your rights, please contact us:

Zapsell GmbH
Rebenacker 23
9542 Münchwilen TG, Switzerland
Email: support@zapsell.ch
Phone: +41 77 435 46 58

We strive to respond to inquiries within 30 days.