Privacy Policy
Effective Date: July 17, 2025
Last Updated: July 17, 2025
1. Introduction
Zapsell GmbH („we,“ „us,“ or „our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website zapsell.ch or use our services.
This policy complies with the Swiss Federal Data Protection Act (FADP) and the European Union’s General Data Protection Regulation (GDPR) for visitors from the EU.
2. Data Controller
Zapsell GmbH
Rebenacker 23
9542 Münchwilen TG
Switzerland
Email: support@zapsell.ch
Phone: +41 77 435 46 58
3. What Information We Collect
3.1 Information You Provide Directly
Contact Forms: Name, email address, phone number, and message content
Service Inquiries: Business information, project requirements, and communication preferences
Subscription Data: Billing information, company details, and service specifications
Support Communications: Messages via email, WhatsApp, or contact forms
3.2 Information Collected Automatically
Website Analytics: IP address, browser type, device information, pages visited, and time spent on site
Cookies and Tracking: Session data, preferences, and website functionality cookies
Technical Data: Server logs, error reports, and performance metrics
3.3 Third-Party Integrations
GloriaFood Integration: For restaurant clients, order management data as required for service delivery
Hosting Services: Server access logs and technical performance data
Communication Tools: WhatsApp Business, email services, and support platforms
4. How We Use Your Information
4.1 Service Delivery
Providing web development, SaaS development, and support services
Managing your subscription and billing
Delivering hosting and maintenance services
Integrating third-party services (like GloriaFood for restaurant solutions)
4.2 Communication
Responding to inquiries and support requests
Sending service updates and important notifications
Providing technical support via email, WhatsApp, or phone
4.3 Business Operations
Improving our website and services
Analyzing usage patterns and performance
Ensuring security and preventing fraud
Complying with legal obligations
4.4 Marketing (With Consent)
Sending newsletters and service updates (only if you opt-in)
Showcasing completed projects in our portfolio (unless you request otherwise)
5. Legal Basis for Processing
We process your data based on:
Contract Performance: To deliver our services and fulfill our agreements
Legitimate Interest: For business operations, security, and service improvement
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with Swiss and EU legal requirements
6. Data Sharing and Transfers
6.1 Service Providers
We may share data with trusted third parties who help us deliver our services:
Hosting Providers: For website and application hosting
Payment Processors: For subscription billing and invoicing
Communication Tools: For customer support and project management
Analytics Services: For website performance and user experience improvement
6.2 Legal Requirements
We may disclose information when required by Swiss or EU law, court orders, or legal processes.
6.3 International Transfers
As a Swiss company, we primarily process data within Switzerland and the EU. Any transfers to third countries are protected by appropriate safeguards.
7. Data Retention
Active Client Data: Retained for the duration of our service relationship
Project Files: Kept for 3 years after project completion for support purposes
Communication Records: Stored for 2 years for customer service quality
Analytics Data: Anonymized after 12 months
Legal Documents: Retained as required by Swiss commercial law (typically 10 years)
8. Your Rights
Under Swiss and EU data protection laws, you have the right to:
8.1 Access and Portability
Request a copy of your personal data
Receive your data in a portable format
8.2 Correction and Deletion
Correct inaccurate personal information
Request deletion of your data (subject to legal retention requirements)
8.3 Processing Control
Object to or restrict certain data processing
Withdraw consent for marketing communications
8.4 Complaints
File a complaint with your local data protection authority
Contact us directly with privacy concerns
9. Cookies and Tracking
9.1 Essential Cookies
We use necessary cookies for:
Website functionality and security
Session management and user preferences
Load balancing and performance optimization
9.2 Analytics Cookies
With your consent, we use analytics tools to:
Understand website usage patterns
Improve user experience and content
Monitor technical performance
9.3 Cookie Management
You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.
10. Security Measures
We implement appropriate technical and organizational measures to protect your data:
Encryption: SSL/TLS encryption for data transmission
Access Controls: Limited access to personal data on a need-to-know basis
Regular Updates: Security patches and system updates
Backup Systems: Secure data backup and recovery procedures
Staff Training: Regular privacy and security training for our team
11. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from minors without appropriate parental consent.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via:
Website notification on zapsell.ch
Email notification to active clients
Updated „Last Modified“ date at the top of this policy
13. Contact Us
For privacy-related questions, requests, or concerns, please contact us:
Email: support@zapsell.ch
Phone: +41 77 435 46 58
Address: Zapsell GmbH, Rebenacker 23, 9542 Münchwilen TG, Switzerland
Response Time: We aim to respond to privacy requests within 30 days.