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Privacy Policy

1. Introduction

 

Zapsell GmbH (“we”, “us” or “our”) takes the protection of your personal data very seriously. This privacy policy explains how we collect, use and protect your data when you visit our website zapsell.ch or use our services.

This policy complies with the requirements of the Swiss Federal Act on Data Protection (FADP) and the European General Data Protection Regulation (GDPR) for visitors from the EU.

2. Responsible body

 

Zapsell GmbH
Rebenacker 23
9542 Münchwilen TG
Switzerland
Email: support@zapsell.ch
Telephone: +41 77 435 46 58

3. Data Collected

 

3.1 Data that you provide to us directly

  • Contact details from forms: name, email address, telephone number and message content

  • Business information and project requirements for inquiries

  • Subscription and billing information

  • Communication content via email, WhatsApp or contact forms

3.2 Automatically Collected Data

  • Technical data such as IP address, browser type, device data, pages visited and duration of stay

  • Cookies and tracking technologies that store functional and preference data

  • Server logs, error messages and performance data

3.3 Third-party data and integrations

  • Data from third-party providers such as GloriaFood (for restaurant customers)

  • Hosting and server logs

  • Communication platforms such as WhatsApp Business and email services

4. Purpose of data processing

 

We use your data for the following purposes:

  • Provision of our web development, SaaS and support services

  • Subscription management and invoicing

  • Hosting, maintenance and integration of third-party services

  • Communication with you (inquiries, support, updates)

  • Improving our website and services

  • Compliance with legal obligations

  • Marketing, provided you have expressly consented (e.g. newsletters)

  • Display of completed projects in our portfolio, unless you object

5. Legal basis for processing

 

We process your data on the basis of the following legal grounds:

  • Contract fulfillment for the provision of our services

  • Legitimate interest in ensuring operation, safety and further development

  • Consent for marketing and non-essential cookies

  • Legal obligations

6. Data sharing and transmission

 

6.1 Service providers

We share your data with trusted partners who help us deliver our services, e.g.:

  • Hosting providers

  • Payment service provider

  • Communication and support tools

  • Analysis service provider

6.2 Legal requirements

We may disclose data to authorities and courts if legally required to do so.

6.3 International Data Transfer

Data is primarily processed within Switzerland and the EU. Transfers to third countries only take place with appropriate safeguards.

7. Data storage

  • Active customer data is stored for the entire duration of the contract.

  • Project data will be stored for up to 3 years after completion.

  • Communication data will be stored for 2 years.

  • Analysis data is anonymized after 12 months.

  • Legally required documents are kept for up to 10 years.

8. Your rights

Under Swiss and EU data protection law, you have the following rights:

  • Information about your stored data

  • Correction of inaccurate data

  • Deletion of your data, to the extent permitted by law

  • Restriction or objection to processing

  • Revocation of granted consent (e.g. marketing)

  • Data portability

  • Right to lodge a complaint with the competent data protection authority

Please contact us with any questions at support@zapsell.ch .

9. Cookies and Tracking

9.1 Necessary Cookies

These are required for website functionality, security, and session management.

9.2 Analytics and marketing cookies

With your consent, we use analytics tools to understand user behavior and optimize the website.

9.3 Cookie settings

You can adjust your cookie preferences at any time via your browser settings or our cookie banner. Disabling cookies may impair the functionality of the website.

10. Safety

We protect your data through appropriate technical and organizational measures:

  • Encryption using SSL/TLS

  • Access restrictions and authentication

  • Regular updates and security checks

  • Backup and recovery systems

  • Training for employees on data protection

11. Data protection for minors

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors without the consent of their legal guardians.

12. Changes to the Privacy Policy

Changes to this policy will be published on zapsell.ch and, if necessary, communicated to customers via email. The “Last Updated Date” will be adjusted accordingly.

13. Contact

For questions about data protection or exercising your rights, please contact us:

Zapsell GmbH
Rebenacker 23
9542 Münchwilen TG, Switzerland
Email: support@zapsell.ch
Telephone: +41 77 435 46 58

We strive to respond to inquiries within 30 days.